ETranzact International Plc, Nigeria’s leading payment service provider, has received the ISO 9001: 2015 validation.
This makes it one of the few Nigeria’s companies that have received the certification.
ISO 9001: 2015 standard is the world’s most recognised quality management systems, which outlines a set of standards that help organisations to ensure that the expectations of business customers and other stakeholders are more effectively delivered.
The certification helps organisations to meet their needs within (stipulated) regulatory requirements as they relate to products and services.
Managing Director of eTranzact, Olaniyi Toluwalope, said the certification validated the company’s high operational standards and uncompromising commitment to excellent service delivery, absolute compliance in line with regulatory requirements and which conforms to global business ethics.
He added that it validates all “areas of our business (operations), especially in respect to our payment platform uptime, product development and customer service”.
Commenting on the recent recertification, the Chief Risk Officer, Oluwafemi Aminu said the Standard Organisation of Nigeria (SON), assessed the company based on quality management principles, process approach, people management, leadership, customer satisfaction, relationship management, stakeholders’ engagement among others for renewal of the quality certification.
“eTranzact will keep achieving greater consistency in service delivery, improving customers’ satisfaction, enhancing business efficiency, exploiting new markets and managing growth more seamlessly,” he added.
eTranzact has evolved over the years as one of Nigeria’s fast-growing e-payments ecosystems. The firm recently secured the approval of its shareholders to adopt a holding structure in line with the new regulatory guideline by the CBN.